Thursday, February 13, 2014

TOP STORY>>Tricare goes completely online

Courtesy of 19th Airlift Wing Medical Group

The walk-in service at the Tricare Service Center located at the Little Rock Air Force Base medical clinic will no longer be available as of April 1. Keeping up with the rapidly increasing number of Tricare beneficiaries who most often turn to a laptop or cell phone when they have questions.

Little Rock AFB medical clinic patients will still have a wide variety of secure, electronic customer service options available through The new “I want to…..” feature puts everything beneficiaries want to do online right on the home page.

When walk-in service ends April 1, beneficiaries who want to get personal assistance can call 1-800-444-5445 for enrollment and benefit help. All health care, pharmacy, dental and claims contact information is located at

Beneficiaries can receive 24/7 Tricare benefit information online and make enrollment and primary care manager changes and more online at

Rather than driving to an installation TSC, Tricare beneficiaries can download health care forms online and send them in the traditional way through the U.S. mail at a cost of less than 50 cents.

Walk-in customer service is the most expensive customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect Tricare benefits or health care delivery.

Find out more at

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