TOP STORY >> Pay problems being fixed after system issues

On May 1, the Air Force Financial Services Center at Ellsworth Air Force Base began experiencing significant downtime with the Enterprise Information Management System. The EIM system transfers travel and military pay documents from local Financial Services Offices to the Air Force Financial Services Center for processing and payment. As a result of limited system operation, the Financial Services Office is unable to transmit documents through EIM. Currently, there is no estimated “get well” date for EIM.

This impacts Little Rock AFB in two major ways. First, all non-defense travel system travel vouchers, such as permanent change of station, deployment and formal training travel will see processing delays. The center has implemented a contingency plan to ensure priority documents are processed. Priority documents include TDY advances for airfare, travel accrual payments and TDY settlements to prevent government travel card delinquencies. Travelers should closely monitor their GTC accounts and request additional attention if they are approaching 45 or more days of delinquency.

Second, AFFSC processes all military pay documents for Little Rock AFB including one-time payments, separations, retirements, BAH, PCS advances, etc.

Air Mobility Command Comptroller Headquarters directed the 19th FSO reassume this responsibility. Because the FSO has not had this responsibility in more than a year, it will take a week to train personnel and gain system access again. There will be a delay in military pay processing initially. However, in the long run, this will speed up the processing of pay entitlements since the FSO will regain control of this function from AFFSC.

For those who have filed a non-DTS travel voucher or a document for military pay in the last three weeks, your document may not have been processed in a timely manner. The FSO is ready to help anyone with questions. Call Finance Customer Service at 987-8294 for more information.

(Courtesy of the 19th Comptroller Squadron)